The device as a physical object: battery condition and cycle counts, charging ports, liquid exposure, cleaning, and the erase that has to happen before a phone, a tablet or a laptop is sold, traded or given away.
Common failure modes
- A charging port packed with pocket lint and read as a failed cable
- A wet device dried with heat, which drives the liquid further in
- A worn battery blamed on the operating system
- A phone sold while it is still locked to an account
- A factory reset treated as a substitute for a backup
Procedures
No procedure is published in this section yet. New procedures are added as their specifications can be traced to a manufacturer or government source.
Where this stops
Battery replacement in a sealed device, board-level repair, and any work that breaks a water seal belong with the manufacturer or an authorised repairer.